Myself and my wife purchased a vehicle from Carcraft (west midlands) around four months ago, as part of the deal carcraft agreed to settle an outstanding finance agreement we had with our previous vehicle. To cut a long story short (and it is very long) I have now recieved a Default Notice from the previous finance company telling me they are going to take legal action if the amount is not settled in the next few weeks. This is the latest development in what has become a knightmare. There have been several new settlemet figures which have been sent to myself which whenever I have phoned carcraft have told me cheques have been sent out to fincance company, non of which have been recieved. The customer service we have recieved from Carcraft has been pathetic to say the least. Just an example of this is over the weekend my wife contacted Carcraft customer service regards the default notice and was basically told that the whole accounts department were in a meeting and that no managers were in the office. We seem to have been palmed off at every available opportunity. I would like to know who i can contact officially (regulators for carcraft) and how I can go about clearing the bad credit rating and default that is down to carcraft and not myself. Any ideas anyone. Also if anyone is thinking of buying a vehicle through carcraft ensure that any previous finance is settled before you leave the showroom.
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