We booked a minibus with car-hire-uk last summer and one month prior to our departure a 1100GBP "security and petrol deposit" was booked from our credit card. This in itself is suspicious- in my experience most car hire companies simply "freeze" the sum on your credit card without actually withdrawing it.
Despite the minibus being returned in perfect condition (and this was confirmed by the call centre agents the first time I called). Our deposit has still not been returned... more than six months later.
The call centre agents, while initially telling us to "be patient, the transaction is almost complete" have hung up the phone upon hearing my enquiry on EVERY CALL made since early December.
Since Car-Hire-Uk seem to monitor and add to these posts occasionally I thought I would publish my Reservation No. (30368) here, in case they feel like returning my money.
I promise to add to this post should any developments occur (for positive or negative).
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