Hired a van over the phone on the Monday for 'drop off' the next Saturday. Got a call back a day or two later saying that they won't be able to drop off after all because it was a Saturday - but could give it about £60 cheaper if i could pick it up myself. Fair enough.
Then i was called 1 day before to say they didn't even have the van that was promised!
After they offered a full refund (£770 including deposit) I gladly accepted, even though it messed up my moving plans all together for our family for that weekend.
3 weeks later, still no refund.
An email later i got a reply in broken english saying it would be looked into straight away.
Another week later no answer.
Another telephone call, only to be told it would be sorted out.
2 weeks later I went to the bank to sort it out and had to fill in some paperwork to say what had happened etc.
Now, today i have finally recieved my money back from Visa which they now will recover from the cowboy firm.
Luckily I paid via credit card as they have insurance aginst fraudsters like these.
Had i paid by debit card or something similar, I doubt very much I would have seen the colour of my money again and would have had to chase them through the small (?) claims court like plenty of others have had to from what i've now read from various other review sites.
Wish i'd checked those beforehand - It seems like you have to these days unfortunately.
P.S. And allways a crap attitude on the other end of the telephone to top it all.
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