You are guaranteed NOT to get an answer from Lufthansa Airlines for ANY of your problems.
The "contact" address in Liverpool UK for Customer Services does NOT exist!
You will be asked to produce inumerate amounts of paperwork that you dont have, to prove your claim if and when they contact you 5 months later!
After producing the relevant paper work to Lufthansa they will ignore it all and say that they havent received it!!
I hope you are able to get some answers... I certainly havent had any to date!!
An Airline guaranteed to "SORT" you out of your money!!
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