ComplaintsHub.co.uk » Cars & Transport » Review / complaint: BP - Unhelpfullness | News #14147

BP
Unhelpfullness

Hi,

Last night Reading came to a standstill. I had accidentally forgot my purse before I left for work that morning. I didnt realise this until I had put £20 of fuel in my car.

I was stranded with my 3 year old little girl stuck in traffic for 3 hours on a journey that would normally take 15 minutes. I explained to the person working that I had forgot my purse but I can either leave my tax disk or/and details as I will return today to pay. The person working demanded my mobile phone - which I said I am unable to do as I keep getting stuck in the snow and with a child I am not able to leave my phone. He was adamant I either leave my mobile or he would report me to the police for driving off. I offered some designer glasses that cost over £300 but no, he wanted my mobile or he would report me to the police. some other customers where getting frustrated as there were hundreds of us stuck and as they rightly pointed out I had a child. Eventually after some minutes a very nice man said he would pay - which i let him as I didnt want to get reported for a crime that i was trying to avoid.

I cannot beleive that people are not able to use a bit of common decency when there is a crisis and they can take advantage of the less advantaged.

Rachel

[email protected]


Company: BP

Country: United Kingdom   Region: England   City: Reading

Category: Cars & Transport

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