Although i understand the anger of the other complaints on this board, as an ex-employee of dhl i would like to shed some light onto why the service is as bad as everybody is finding it!!! The drivers are very busy under a heavy workload (unlawfully overweight at times), management imposing financial fines on you if you are unable to locate an address and many parcels i came across even the recipient said" i would not have found it with this address on it". Exceptionally busy roads at rush hours slowing you down considerably and with pre 9 and pre 10 deliveries a priority (yes, if you are 1 minute late its a £30.00 fine) how many fines do you think you can absorb when you are paid £0.95 per delivery??? The problem with dhl and its poor service is brain dead incompetent management who do nothing but pile more and more on to you and take great pleasure when you are unable to complete the deliveries hitting you with fines, LOADS OF FINES. When your parcel isnt delivered the driver will be fined and dhl rake in loads of money. If you are on the road delivering you then have the added problem of the collections you have made, they must be back at the depot by 1830 hrs so carrying on later is out of the question, if you miss the deadline, you got it, £30.00 fine per collection that is back late. DHL are a bunch of crooks who should be taken to court for ALL their working practises, im sure not many are legal!!!
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