Myself and my family went into kfc franchise store at parkhead forge gallowgate glasgow. I ordered a family bucket which they gave us. We also asked if we could have some gravy and they told us it would not take long. Ten mins later i went up and asked for my gravy to be told that their microwave had broken down. Considering our meal was cold by that time and they could not even come up and tell us that the microwave was broken. I said to the customer advisor i thought it was a disgrase as our meal was ruined and it would only have took her to let us know we could not get the gravy and we would have started to eat our meal, instead of that the meal was cold and most of it went into the bin. The customer advisor did not even attempt to get a supervisor for us so we just walked ou
awaiting on your reply
Brian Boyle
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