Please find email I have sent to these fecking idiots today. I have deleted my personal details for ovious reasons.
Kev
Flag this messageFw: Cancel membership of 64465626Sunday, 12 July 1:50 PM
From:
I have been billed £14.95 to my credit card which I want refunded as per my original email below. You have basically totally ignored this email. Should this not be done I will be contacting Trading Standards, Watchdog and the Police as this £14.95 is technically theft. Your company were instructed not to take this money and have done so regardless.
The cancellation email was sent within 10 minutes of mr original actication on your site so is well within the 10 day free period. I will also not accept the excuse of it being sent to the wrong email address, if this was the case the email should have been forwarded to the relevant department, you are after all one company.
I am prepared if necessary to take you to court in order to get this resolved but would prefer to keep things amicable at the moment. I have copied in my credit card company to this email.
I await your comments.
& On Sun, 14/6/09, wrote:
From:
Subject: Cancel membership of
To: [email protected]
Date: Sunday, 14 June, 5:17 PM
I have been unable to access my report on your site. I would like you to cancel my membership and do not expect my card to be billed as the service has not been used.
Please confirm this to my email address.
Regards
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