Linked to Yesloans.tv we were conned by them saying we had a loan, paid a fee and never got a loan. They put us through to Money Worries Ltd, at the time we thought we were still on the phone with Yes Loans. Unfortunately for us we weren't. Money Worries informed us that we couldn't get a loan, but could do a debt management program. They had my card details and said the upfront fee would be £822. £411 that day and £411 a month later, then we would start the new payment plan. They told us to stop our DDs and they would take the payment and we had to take out enough money from our overdraft to make it up to its limit. I said NO I suggested that when we opened a new bank account then we would let them know and then they could take the payment. They agreed that this would be OK. After speaking to them my husband and I had a long discussion and felt that we had been mislead, railroaded and pressured into doing this management plan, so I emailed early the next morning to cancel the plan and made it clear that even though they had my card details, a payment was not to be taken. They fully agreed with our decision. All sorted we thought, until the following Monday we found that £411 had been taken out. I was furious. I had an angry conversation with Money Worries and got no where. They were annoyed and couldn't understand why I had cancelled. I replied that as a customer I have a right to cancel. They were determined to get us to continue with the plan, as they did not want to refund the money. I have emailed them, posted a copy of the email to them and telephoned them to get a refund, but still have got no where. Time to take legal action. BEWARE OF DEBT MANAGEMENT COMPANIES and LOAN COMPANIES REQUESTING UPFRONT FEE!!! - JUST DON'T GO THERE!! By the way maestro payments can't be stopped by your bank, they can only be refunded from the retailer. So they probably knew that and thats why they took the money.
0 comments