I ordered a trial of Acai berry from you in November 08 without realising that unless I cancelled further orders within a specified time, I would automatically be sent further tablets and the monies would be taken from my account. I rang your 0018773508480 number the following day and was told that any further transaction would be cancelled and was given a number by a member of your staff to verify this. The number is 1732427. To my dismay I have had two unauthorized payments taken from my account, the first on 21.01.09 for £5.76 and the second on 10.02.09 for £5.94.
Could you please respond to this email asap and reimburse my account for the money owed to me.
I have tried to ring your office taking into account the time difference, but a recorded message told me that your offices weren't open. This would have been at 9.20am your time.
I have instructed my bank to take action and treat this as fraud if I cannot get any response or replies from you,
regards, Clare Witcombe. [email protected]
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