Following an enquiry about a no credit check loan I was interviewed on the phone where I was told all I need to qualify was to be in full time employment with a current bank account proof of which I had to provide, at no point was I told they were in fact a brokers and they required a broker fee. I was sent agreement forms to sign along with a terms of business sheet. To my horror when a direct debit was returned for my counsil tax on checking my bank details I found £69-50 had been taken from my account.
I contacted Yesloans and after time I got to talk to a lady who informed me I would have to put a request in writing I told her this was done when I returned my agreement forms unsigned in a pre-paid envelope she insisted no reply had been received and I would have to reapply this I have done twice. I asked for this to be done using the same bank details they used to take it out she informed me details are not retained contravening what it says in the terms of buisness
"To facilitate us processing payments AND repayments you authorise us to retain your charge credit and debit details"
I have still not had any joy and as I have had dealings with two other companies who share the same address i.e. MONEYWORRIES and Beneficial Claims I feel I must persue my complaint through the Ombudsman
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