They locked my account after an alleged unauthorised access of which I have no details. Subsequently I was asked to change my email account and password, then provide proof of identity through a utility bill and photo ID. As if that wasn't bad enough they rejected my expired passport which is my only form of photo ID. We don't have ID cards in the UK and my driving licence is text-only. I'm not going to the expense of renewing my passport or applying for the optional photo driving licence just to satisfy a bureaucratic process.
Apparently I could close my account then open another for which I wouldn't be required to provide photo ID. WTF?