They took 2 amounts of £129.98 from my bank account on 1st March - 1 by card and 1 direct debit. They have promised to refund the debit card amount and say they have done so on 4th March but nothing has appeared into my bank account. They say they are looking into it but dont seem to get any satisfaction from them. The money seems to be in mid air somewhere but no-one can find it. It rather gives them a bad name doesnt it?
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