Shoppersdicount.co.uk
Unauthorised payments from credit card

I booked online tickets at national express in october and since then they are taking regular payment of £10 from my egg credit card, could not realise it for month, did speak with credit card company but they are unable to stop it, my money is being taken away without my permission and nothing i can do, are there any rules are regulations to control such robbers ofcourse not