I bought a product on line from this company. It was advertised as a free trial however I was immediately charged £49.95. I called up the company to cancel the direct debit details they had taken during registration for the 'free trial'. I was assured that the subsequent monthly direct debits I was now (and unwittingly) obliged to make had been canceled.
Three months later I am still being charged a monthly 'membership' fee of £19.95.
When I called customer services, I spoke to a rude and ignorant person unable and unwilling to help me. I THINK that I have managed to cancel the direct debit now. I cannot be sure as the company refuse to send any form of confirmation. Oh - and they do not reimburse despite the fact that they are deliberately creating a system that is understandable to people, allowed them to profit at our expense.
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