Its bad enough being overcharged for the basics, like sending out statements if you have an inactive business account, but the real sting in the tail is them not telling me over the counter that there would be a 85p per £100 cash withdrawal fee. Ridiculous - Banks really take the p*ss - some new banks need to come in and shake all this up and give customers proper service instead of masses of buraucracy and hidden costs to fund their own poor business practices.
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