A fee of £69.50 was taken from my debit card by an agent of Yes Loans. She had contacted me after my details were passed on to them she said. I was asked to provide my card details as "verification" but before I knew that sum of money was taken from my card. I then received a form in the post which I was asked to sign and send back to finalise my loan. I telephoned Yes Loans to inform them that I did not authorise them to take that payment of £69.50 and I'd like my money back. I was advised to ask for my money back in writting and expect to wait for 30 days for a cheque, minus £5.00 for their admin costs. I sent the letter 27th of September and it is now November and the cheque is still nowhere to be found. I have tried calling their "Customer Care" number on several occasions and at one point I was put on hold until I gave up and hung up! On one occasion I did get to speak to someone he was so dismissive of me you would have thought it was his money not mine I was asking for back
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