Facts:
a) I ordered Acai Berry and Life Cleanse on 19th June
b) I requested the cancellation of both orders on the same day 19th June
c) I received a confirmation on 22nd June that account for both products is cancelled and that such cancellation would be effective from 22nd June (hence my cancelation was well within 15 days and in accordance with their terms and conditions)
d) On 7th July they charged my credit card £76.13
e) On 22nd July they charged my credit card £74.02
Action:
f) sent numerous emails however some of them remained ignored and others go automated reply
g) i called the provided number last week (5th august) and the lady from the call centre said she would escalate the issue and that i should hear from them within 5 days... so i am waiting...
Observations:
h) the company viv3lab was incorporated in scotland in february this year
i) the company has no director or any other officer at the moment. The person who acted as director for incorporation purpose resigned on the date of incorporation
j) THIS IS A COMPLETE AND TOTAL FRAUD. I ALSO CALLED MY CREDIT CARD COMPANY ON THE SAME DAY AS I CALLED VIV3 AND EVEN THEY KNOW ABOUT VIV3LAB!!! THEY TOLD ME THAT IF I DONT GET A REFUND THEY WILL TAKE IT WITH THE COMPANY THEMSELF PROVIDED THAT I SUPPLY A PROOF OF THE ORDER CANCELLATION
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