ComplaintsHub.co.uk » Beauty & Appearance » Review / complaint: AcaiBurn - Misleadign order details | News #6381

AcaiBurn
Misleadign order details

This turns out to be a scrupulously designed scam. We ordered a "free trial", though the shipping charges turned out to be $24.95 (which appeared swiftly on the credit card). In the following four weeks we discovered three unexpected further charges of $59.95, $9.95 and $6.95 on the card. This turns out to be all covered by their "terms and conditions" in several pages of smallprint, but those were well hidden in a separate link, with no reference to any of this visible during the order process. In fact, the "free trail" is no such things - if you do not send part of the product back within 14 days, they will charge you $59.95 for the "free trial" - and moreover, you find yourself subscribed to two further information packages, charged separately, and you discover that you have also subscribed to further deliveries, and authorised them to continue charging you monthly until you manage to cancel the contracts. Quite unbelievable, but true, once you finally study the terms...

The order summary showed - under "cancellations" - the three different contracts with three code numbers, which turn out to be three separate US phone lines each of which one has to call to cancel the relevant products and obtain separate cancellation codes. We did that and hope we have stopped the supply and further charges.


Company: AcaiBurn

Country: United Kingdom   Region: United Kingdom

Category: Beauty & Appearance

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