On 10th August ‘09 I placed an order for a SUPPOSED wonderdrug called Acai Berry with http://www.acaiberryexclusive.com. I will immediately confess that I did not read the small print thoroughly enough. I since have suffered FOUR deductions totalling roughly £330 (£82 each time) from my credit card! I had unwittingly signed up to a continual supply of this product! It was only today (2nd October) on receiving a package in the post, did I realise my mistake! I opened the parcel to discover a tub of acai berry pils and a bill for £82 (which had already been deducted nearly a week ago – along with the other payments!!!). I felt sick and, to be honest, cried as I can ill afford this! I immediately phoned the company (which has different names on each invoice! With the first invoice I was apparently dealing with TRADING PLANET LTD, whilst the second invoice I was dealing with HEALTHSCIENCE. I told the call centre person that I was recording the call. I asked for the name of the person I was speaking to and explained my predicament. I immediately cancelled my order with the company and was given a cancellation number. I asked about a refund and was told to expect an email regarding my refund in the next 2-3 days. I then asked to speak to a manager and the call centre person said he could not help me. He then hung up. I rang back and the next person told me I would not get a refund and then hung up on me when I asked to speak to a manager. I immediately phoned back and, by chance, got the same woman. She hung up again. I phoned again and the next person again hung up on me. Each time I remained relatively calm and stated that I merely wanted to speak to a manager! Each time I recorded the conversation. The last person I spoke to told me I could not speak to a manager and just directed me to the website (www.acaiberryexclusive.com). I have put the whole thing down to stupidity on my part but I wish to warn others! PLEASE avoid this website as it is a complete scam! I do not want others to suffer such a financial loss as I did. I am a mature student and, as with most mature students, am financially struggling; so this has put a severe dent in my budget. The other thing I wish to mention is the refund policy. It states that ‘You’ may receive a refund up to 30 days after Your order. But they craftily did not bill me for the first order until the 27th September and then billed me for the next order the following day (28th September). What I am trying to get at is that I believe they deliberately left the billing of the first order until the second order was due so that I would not reminded in time to cancel the order! I hope this makes sense?! Please warn others!
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