Viv3 Labs
Getting my bank details and taking money

Hello,

When I discovered my bank balance have dropped dramatically last month, I went to my local bank branch to equire about this. They told me that two payments of £73.85 have gone to a company called Viv3 - I haven't heard of this company before and asked them to find what company is this. They phoned up and said I had ordered a trial of Acai Berry tablets. I was very shocked by this as I have never ordered them and asked them to investigate this. They also cancelled my card, saying it is the long number they used. Ordered a new card and new PIN. Few days later, when I checked my bank balance online as I often do, my balance went back to its original. I found this very strange.

Received a letter from the bank, saying it is not a fraud but a dispute with the company. I was very angry about this as I did not order them and wanted to know how they got my details. After couple of weeks of fighting with the bank and them refusing to help me out, I gave up. Thinking they would not take money out of my bank account again, seeing I got new long number and PIN.

However, last Sunday, after checking my balance online - discovered another £148 disappeared. Thinking I must have forgetten about few direct debits and phoned the bank on their 24 hour line, told me that last payments made from my card was 2x£74 and have gone to a company calls Viv3. I was very shocked and distressed by this, I am in an overdraft because of this! Asked them to close my account and to reopen the investiagation, they refused saying I have to pay the overdraft first. So, went to the local branch again and had an appointment made meeting with them, they said I did order them and nothing I can do but to pay off the overdraft. I am very upset about the lack of help!

After some paper hunting and checking today, I discovered that they had taken money from my bank at least 10 times! (4x£73.85, 6x£1.50 and 2x£3.77)

I'm wondering what other companies do this company have? And how is it possible for them to get hold of my bank details!?

I'm needing much infomation as possible before going to the police about this.

Thank you so much.