After numerous telephone calls regarding my monthly mobile account for it to be taken out on the 26th of the month instead of the 16th, we have been told by your employees that every thing was sorted regarding this matter. Due to the incompetence of your staff we have incurred bank charges as a ...
Virgin Mobile Customer Service Team - What A Disgrace!!! What Customer Service - Did I miss something? Call waiting 45 minutes Attitude - Very Poor Passed from department to department... I was told collections department were coming after me - Laugh out LOUD No correspondence received Mis-sold ...
This is by far the WORST EVER MOBILE COMPANY! i have only had my phone for 2 months and it is rubbish. Firstly virgin didnt send me an email tellin me my phone bill would be coming out and then wen i found out they told me i would be cut off even though it was there fault not sendin me an email. ...
I upgraded my phone contract 3 days before my bill was generated and they have charged me for the whole period at the higher rate. They tried to tell me they were correct because my bundled minutes were added when I upgraded so I asked for 2 separate bills for the period before and after the ...
Virgin Mobile have no interest in dealing with complaints. They do not provide an idiot proof or ease of access to an email address especially for complaints because they do not want to deal with them. Beware of their mobile deals. Even if you are a good long term virgin media customer they will do ...
Complaint started on the 3rd Dec when i spoke to somebody about my bill, who its what you have used so deal with it and have a look at your online account, which i had prevouisly complained about because it wouldn't let me on due to technical difficulties. I emailed on the 19th for somebody to come ...