My one and only experience with them sucked. I went on a trip to Dusseldorf in February with 4 friends, one of whom was a BA employee, and a friend of a friend. It was he that booked this 3 day trip. On the third day my four friends left for the airport before me having not given me any flight ...
During the crisis in Tokyo caused by the earthquake, tsunami and reactor potential melt-down danger, I booked tickets for my son and 5-month-old baby to travel urgently to the UK on 17 March, to avoid the serious threat of radiation to an under 1-year-old child. We had to change the flight booking ...
British Airways have stopped anyone booking a seat at time of reservation unless you have a full fare ticket, whatever class of cabin you are in. Their attitude is one of superiority and whilst some of the cabin crew can be exceptionally pleasant others are rude and unhelpful. The aircraft ...
So the merry go round continues, Flight Centre customer excellence have been in touch, which is good, but here's the bit that's not. The Airline involved was British Airways a huge multinational company with strong and clear policies and yet when it comes to charges for name changes, who makes ...
I have to say that I have never been as disappointed in an airline as I am right now with British Airways (the British part being an insult to the brits i have to say) An airline that does you the favor, considers itself to be so profitable that it ignores customer contact in reference to fully ...
A cautionary tale and note of assistance to all those who have suffered the misfortune of travelling with British Airways and experiencing their unique brand of so-called Customer Service: BA are an unmitigated disgrace when it comes to customer service and they totally ruined our wedding and ...