So the merry go round continues, Flight Centre customer excellence have been in touch, which is good, but here's the bit that's not. The Airline involved was British Airways a huge multinational company with strong and clear policies and yet when it comes to charges for name changes, who makes them, how much they are, where they go, was it done at all with all the policies and technology it appears customers money is of no interest, they say contact Flight Centre, Flight Centre say British Airways made the charge, I say what the hell is going on??? Does people's hard earned money count for nothing? My parents were charged £350 someone must know WHO MADE THE CHARGE BA OR FLIGHT CENTRE, WHERE IS THE EVIDENCE OF THE COSTS INVOLVED? I'D LIKE AN ITEMISED BILL OF HOW ADDING MRS. AND ROCHE IN EQUALS £350 in anyone's time... has anyone else had problems like this because I'd be interested to know come join me on my facebook page I was charged for a name change and let's see what's really going in this seemingly high unregulated area, trading standards have been informed and I will be persuing this.
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