ComplaintsHub.co.uk » TV & Radio » Review / complaint: Virgin Media - Poor service | News #10490

Virgin Media
Poor service

Dear Virgin Media; I have changed from Bt as I was led to believe you were the best. After having purchased one of you bundles for T.V. broadband and telephone I have had to complain three time. As I have only had you installed for the last 20 days thats an average coplaint of every six and a half days! The first time was on the 22.08.09 when you turned off my sports channels. As I pay £19.00 a month for all sports channels with unlimited viewing I cannot see why I was told I'd run out of credit to view. when i told your operater which bundle I had installed we were immediatley turned back on this took an average of four phone calls. Then my first bill was £14.00 more than it should have been this took an hour of phone calls before the error was rectified. Then on arriving home from work on the 29.o8.o9 I found I had no phone service after ringing you to complain using my pay as you go mobile to report the fault the call cost me almost £5.00 and I still had not been put through to an operater so I gave up till the following day. This poor service has left me frustrated and with very little faith in your company if I have to complain once more I shall be withdrawing my custom as I think you are in breach of your contract. yours Mrs Kim Smith. Contact E.mail [email protected].


Company: Virgin Media

Country: United Kingdom   Region: United Kingdom

Category: TV & Radio

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google