In August, on our behalf, my niece booked 5 rooms including 2 family rooms for the weekend September 25th at the Innkeepers Lodge in Liverpool. This was for family from various locations for a family party and was a good opportunity to spend time together. Subsequently Innkeepers Lodge was taken over by Travelodge who embarked on alterations and refurbishment, and in the process did away with the family rooms. This did not happen by magic, overnight and must have been preplanned. However my niecewasnot notified of this until 9.oopm on the evening before. The 2 families were accommodated in flats in the centre of Liverpool, a city that they did not know. One of the families took one and a half hours trying to find the Lever Court Apartments and consequently were very late for the family party. The flats although they had obviously been nice initially were grubby and obviously used by too many hen parties and stag nights. One was very small, with the oven door hanging off, and lights not working. In the event they were not charged for these rooms, but this does not alter the fact that by telling us so late of the changes we had no time to make alterations to our plans, and they caused a lot of disruption and disappointment which earlier notice could have prevented. In addition My husband and I live 50 minutes away and had only decided to stay overnight at the Innkeepers Lodge /Travelodge in order to be with the families. We were charged for breakfast although it was supposed to be included on our originally booking. (an airport style bagged affair -very poor) so we wasted £74 in total that we can ill afford.
We had no complaint about the actual travelodge it was the inadequate service by the hotel booking team who caused our problems.
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