Tiscali
Few

My internet started getting slow for a while now sometimes not able to lock on my emails the last about 10 days lots of interfeerance on my tel. then the tel. went dead i suspected the phone n bought a new one same tried both phones next door both work perfectly

when my internet started giving me trouble i phone tiscali to tell them if they do not inprove their services i will change my ISP they said if you do you will have to pay BT a reconnection charge! i said why is that they said because my line is NO longer with BT BUT the never told me that when they sold me their services all they said was the preice included line rental

that is NOT the same as telling me my line will be taken away from BT i asked them that is their responcibility to make sure my line is connected back to BT n they said is not

my tel. line is been dead all this week is not working at all n is very frastrating to to talk to their customer care people even they are polite i get nowere everytime they say they know is a fault on my line n they'll fix it all they did so far was make the line create a lot of noises n yesterday afternoon i was able to make 2 calls was very deficult to understand the people too much interfferance n after few minutes is all went dead again

its over a year i been with tiscali am not happy with their service n very annoyed at the less than truthfull way they took my tel. line away fron BT they will also NOT allow me to change to a new better value package basically telling me i can UPGRATE to a package more expensive of course that is tachnically easy but technically impossible to change to any pachage that is lower in price

PLEASE HELP i need my tel. but i also need my line connected back to BT because the way i see this they sold me their services on deception n now is like a blackmail for me to stay with them

thank you so much

t sozou