ComplaintsHub.co.uk » Telecommunications » Review / complaint: Vodafone - Mobile broadband | News #12387

Vodafone
Mobile broadband

I've signed a contract with Vodafone for a mobile broadband 18 months ago.and now when my contract is finishing and i sent them a email that i don't want to continue it I've received a bill for 132 pounds although my contract is 15 pounds a month and for 18 months I was paying that 15 pounds. when I called the customer service I was told that I got over the limit and that's why i was charged that amount.but I wasn't told when i was signing the contract that i will be charged extra if I use internet more than the limit.and I also wasn't inform that i'm getting over the limit. For 18 months everything was fine and there was no problems but as soon as i dent them my resignation they sent me a bill which is really strange because in last month i was useing the internet as much as in previous months. Can i please ask You for advise because i don't really know what to do.thank You


Company: Vodafone

Country: United Kingdom   Region: United Kingdom

Category: Telecommunications

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