CIS worldwide trading as Public Records Check came up top in my Google Search for checking the records of a UK individual. The web site offered an easy to use front end with facilities to put in a UK address, where I typed in the persons name and it then went into a 1 minute processing as though checking the millions of records available. The web site then offered to show me the results for a fee which in this case was 25.17 for a years access with the promise of never being billed again.
When I paid through Click Bank using my credit card I was sent an e-mail which allowed me into the web site proper. All worked perfectly but instead of being able to put in a UK address the web site simply directed me to "international searches" and when I clicked on the UK site it took me to a list of other sites. These other sites were in effect advertisers who offered for a fee to find details of people. It did not offer any search facilities AT ALL and nowhere one could type in the information I had orriginally given when being "sold" the service.
I took my complaints up imediately with the company via its e-mail on the web site and received a standard e-mail which said how one used the service but did not address my complaints. I searched the data base for a phone number for the company and was put through to an answerphone but have not had a call back. I wrote 2 further e-mails and had the same standard NON-answer back.
I contacted my credit card company who said they could not return the money but knew of this company and warned me they would automtically bill me for a further year and I should send them a cancellation and keep that so that when they inevetably charged again my credit card company would then refund the second charge (as long as I had documentation of my cancellation). My credit card companywere most uncooperative when I suggested they should not allow transactions from this know rip off company saying they couldn't do anything about them.
However the one good news is that having read similar problems on your web site I noted that one of your compalinants had had a refund from Click Bank. I contacted them via the web and put in my transaction details. Their first referral to Public Records Check had the same non-answer with no mention of a refund. I responded to say this was not good enough and Click Bank's second referal to them did not gain an answer or explanation but did result in a full refund. The response each time via click bank happened within 24 hours.
So final out come is avoid CIS-Worldwide and publicrecordscheck.com like the plague and why are the US Authorities not prosecuting them? However Click Bank seems to be an EXCELLENT way of paying on line and provide a service well over the consumers legal rights. They should be given public recognition.
Ian
Weymouth
United Kingdom
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