ComplaintsHub.co.uk » Shops & Trade » Review / complaint: Thornley Groves Estate Agents - Ripoff. Worst Estate Agents in UK. stole all deposit money for no reason. NEVER DEAL WITH THORNLEY GROVES! Hale Sale Knutsford | News #17136

Thornley Groves Estate Agents
Ripoff. Worst Estate Agents in UK. stole all deposit money for no reason. NEVER DEAL WITH THORNLEY GROVES! Hale Sale Knutsford

At 20 years old i was renting a property off Thornley Groves with my fiancee (now wife). The house was lovelly, the landlord, who lived next door, was lovelly. We had a few troubles with our heating over the winter. My first clue to Thornley Groves being a poor estate agents was when these heating problems were dealt with slowly. This was especially bad considering the temperature was -5 outside. To be honest i was too upset by it as it did get sorted but this was just a small insight into the problems still to come.

At the end of our tenency we were vacating and moving to America. We had a cleaner come to the house for 2 hours to clean properly and ensure we had our deposit back as 800 is a lot of money to a 20 year old, especially a 20 year old moving to america with the shipping costs, buying new car etc. We made the trip to America and found voicemails on our phone phone when we arrived. The voicemails were saying what a mess the house is and how disgraceful it is to leave a property in this state. I was understandably shocked. I had some family go round to the property to check that everything was ok and the house was just as the cleaners left it... Spotless. I called Thornley Groves back and they kept up this play saying we are not getting any deposit back. They then started saying they need to pay for new locks as the keys for the conservatory don't work. I replied i knew that and we never had the correct keys and referred them to the landlords helper who i spoke to on the matter and thornley groves said they are unable to contact the man. This went on and on with Thornley Groves still refusing to pay our deposit back. They were also saying that there was a stain on the carpet that couldn't be cleaned from a leaking radiator. We had reported the problem to the agents when we moved in a they eventually called someone round to sort the radiator. They charged 130 for this cleaning. I called the cleaner who cleaned the carpet and they said they only charged 30 for the service. When i confronted the agents about why they were charging us 130 the agent hung up on me.

As you can imagine my phone bills calling the UK from America are huge. I still have recieved no deposit back from the estate agents. 2 MONTHS AFTER VACATING THE PROPERTY! No money back from 800 deposit. They now don't return my calls.

NOBODY SHOULD DEAL WITH THORNLEY GROVES ESTATE AGENTS. THEY ARE NOTHING SHORT OF THIEVES. LIZ AND DONNA ARE RUDE AND SHOULD BE SACKED IMMEDIATELY. THEY THINK BECAUSE I AM ONLY 21 AND NOW LIVING IN ANOTHER CONTRY THEY CAN TAKE ADVANTAGE OF ME. I WILL DO EVERYTHING IN MY POWER TO SPREAD THE WORD ABOUT HOW BAD THORNLEY GROVES ESTATE AGENTS ARE.


Company: Thornley Groves Estate Agents

Country: United Kingdom   Region: Other   City: Altrincham Manchester
Address: 16-18 Lloyd Street
Phone: 01619414111

Category: Shops & Trade

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