Purchased a brand new Gaggia in Dec 2 months later the digital display screen went and it took Gaggia 1 month to repair and return the machine back to me. Now 4 months later the machine is inoperable once again. To add insult to injury, I called GAGGIA repair line on Monday and I found a recorder stating that Gaggia has been sold to Philips and to call another number. None-the-less the call to the Philips number is also as confusing as one can imagine. No one knows anything and the only thing that they can do is take a message and someone will call back at some point in time. Is this the best that a company like Gaggia or Philips can do for a customer that has spent nearly £800 on a coffee machine? This is unbelievable!
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