Signed up for free trial, forgot to cancel and was sent a bill for £695, despite having said the service wasn't right for our needs. We asked to cancel was told that would cost £205.
Anyway, took some advice and was told to make them an offer. After 10 minutes of being told "Our directors don't negotiate" they then said why not email us with an offer. Told then I'd pay £100 to get them off my back and lo and behold they accepted. A) Don't go near them with a barge pole. B) if you do, stick to your guns. Sod the directors, I suspect they are 2 people with no scruples working out of a lock up.
Half the time they can't be bothered answering the phone or returning messages.
Absolute scum!
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