I submitted an order for an item advertised on their website. After having the fee debited from my account I then waited four weeks for the item to arrive, which it didn't. After contacting ToyGlobe I was informed that the item was on back order and was to be shipped that week. This was a detail that they chose to withhold from me at the initial order stage, which prevented me from making the choice of going elsewhere and ordering my goods from a company that actually had the item in stock. Furthermore, the week passed and the item did not get shipped as they had promised. I have tried to contact them twice more, but to no avail. I am now five weeks down the line, fifty pounds out of pocket and there is still no indication as to whether I am to receive my goods or not. It is becoming an alarmingly increasing trend that companies can take your money for goods that they advertise, which they do not have in stock, without informing you first. This is even more infuriating when you are relying upon the goods to be delivered by a certain date.
Regards,
J.C. Dickinson.
0 comments