3 mobile
Charged for a product I never received

I would be eternally grateful to anyone who has any advice on my problem.

At the beginning of October I ordered a USB dongle from 3 Mobile. It never arrived and whenever I called them they couldn’t track it. I asked to cancel the order, but they said I couldn’t until I had received it. I never received this dongle. I cancelled my direct debit, but then started to receive bills from 3.

When I called them to query it, they assured me they would alter the account for me to show I had never received or used a 3 product.

Then I started to receive letters from a debt recovery agency, and phone calls – about 3 a day. Every time I spoke to them they said I must contact 3 on the number they gave me, and ask them to contact the Debt recovery agency to confirm I had never been in possession of a 3 product. Every time I spoke to 3, they apologised and, again, assured me it would be sorted out, and that I wouldn’t get anymore calls.

This went on for almost 3 months, then just before Christmas the calls stopped. I have now received a letter demanding payment within 7 days or I will go to court.

I am at the end of my tether, and am still recovering from a heart attack I had last summer. I have been advised to avoid stress, but my blood pressure has shot up in the past few months, understandably.

Please can anyone help me?