I bought their service on Sept. 8 to watch nfl games online. However, the visual quality was poor. In addition, the streaming constantly had to buffer, so was impossible to view. I requested a refund 4 hours after purchase. Customer service wrote back w/in 24 hours and said that only on the 27/28 of each month does accounting issue refunds and that I should wait a couple days for the refund to show up on my credit card. Two, four days, a week went by with no refund, so I emailed customer service again. No answer, even to repeated attempts for the next couple weeks. Terrible. Good service until you pay. Then you're on your own. I'm happy to discuss this terrible company further with anyone else who wishes to purchase this service. Please email me at [email protected].
Here's the email they sent to my refund request:
From: [email protected]
Sent: Mon 9/08/08 6:13 AM
To: Creighton C
Hi There,
We will pass your request on to our financial department,
they will issue you with your refund. Please note: Refunds are released at the end of every month
on the 27/28th Please allow 2 days after for funds to show up in statement.
Sorry you did not get on with our service.
The team at officialtvsports.
No reply after they did not complete their promise, yet their website promises the following. Easy to write such pledges, but real businesses carry them out!
ABOUT US
OfficialTV is part of the leading division in internet TV. OfficialTV which has pioneered the delivery of interactive services to the Internet, develops and distributes Live Sporting events, entertainment, information and communication services to the living room through Internet connected devices.
We are a company that gives 100% focus on providing only the best quality to our customers. Our customer service team is always here to help you with any questions or problems you might have. Our main goal is to provide our customers with nothing but the best in both customer satisfaction and service. We will always go out of our way to provide an outstanding level of support, should you ever need us for help.
Creighton
Austin, Texas
U.S.A.
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