I placed an order for some headphones which they flagged as further id checks required. after claiming that they were unable to verify my address (which they use a '3rd part credit rating agency' to perform) they dropped my order & declined my account. they will not provide exact details on what was mismatched and declined my offer to submit proof of address (like a statement or bill).
they provided vague reasons ranging from the fact that the order was large; to the fact that i recently moved and have not built up an order history at my new address.
further complaints to their customercare also got a flat no response and they refused to deal with me further.
i have referred the complain to consumerdirect.gov.uk
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