The products are over-priced and do not satisfy the product description by failing to do what they state they will do. The store near me is always people-empty. I find that the first time you enter, the sales assistants do help when you ask them yourselves. They are happy to sell you things. However, if you return or exchange products because you have changed your mind or they are not suitable for something else, they are really unpleasant about it. It is a shame that they fail to understand that skin changes to many factors e.g. climate, hormonal, and that products still have a monetary value for re-sale. Regardless, customers do not have to buy from L’Occutane and pay for such poor customer service. They lost my consumer loyalty when there are substitutable competitive brands such as Molton Brown or Jo Malone etc.
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