I purchased a tooth whitening teeth product on a 10 days trial from Syndex Industries Panamas via their website www.dazzlingbritekit.com (later discovered to be the same company as www.viviwhitesmile.com). The product was purchased on 18 June for £6.90 and 10 days trial was supposed to end on 27 June after which I would be liable for the full payment of the product if I did not cancelled my subscription within the trial period.
Up to the 26 June the product did not arrive then, I decided to call the company, to ask them to extended my trial period as I have not received the product let alone trying it. I called the US and Canada customer service telephone number (1-866-777-8751) they had on their website, unfortunately none of the telephone numbers on their website is functioning, even their UK contact telephone (01617680100) number is not working.
On the 27 June still the product has not arrived, I called the telephone numbers again, it’s the same result, numbers cannot be connected to. So I decided to send e-mail using the e-mail I received from them to confirm my order. Guess what, it is a no reply e-mail address. Hence there was no way of contacting this company whatsoever.
At this stage, I started panicking and started checking the web to find alternative way of contacting Syndex Industries Panama. Fortunately, I came across another telephone number (001-888-869 2674) on 28 June. I called them and spoke to one of their customer service advisor named Roxy Lopex. I spoke to Roxy Lopex at 6.25pm UK time for 15 minutes. I explained the circumstances that my product had not arrived and that I have been trying to contact them during my trial period since the 26 June but the contact telephone numbers (UK, US and Canada) on their website is not functioning. Therefore, I asked her to extend my trial period; she bluntly refused to help me. I asked her for the contact details (telephone numbers and e-mails) of her supervisor, she said they are not authorised to give out any contact details. I was really shocked with this statement. So I requested to be transfer to her manager, she pretended to be transferring me and kept me on hold for 45 minutes (18.40 – 19.25 UK time) and later hanged up shockingly.
Immediately I redial the number, this time I spoke to Sandy Hill. I started all over again to explain my predicament and my fear of having to pay for a product that I have not even received let alone tried. She also refused to give me the contact details of her manager/supervisor. She also said that she will transfer me to someone else who will assist with my query and she kept me on hold for another 25 minutes and later hung up. This action prove my doubt that the first time Roxy Lopex hanged up was not a mistake, it was deliberate.
On the 29 June the package eventually shows up. According to the stamp on the package, it was actually posted on the 27 June this was the same day my trial period expires.
On the pack of the teeth whitening product is the website www.viviwhitesmile.com, I checked the website for any contact details, and this took me to a similar website but with slightly different telephone number. I contacted this company; unfortunately it is the same people that I have been speaking to since 28 June.
At this stage you will agree with me that I have not suffered any financial loss, but when I check my bank account on the 30 June. It was a very big surprise to know that Sydex Industries Panamas has collected the sum of fifty nine pounds and 77 pence (£59.77.) an equivalent of $87.47 plus £1.25 Overseas transaction fees from my bank account. According to my bank, this payment has been applied to my account since 26 June one day before despatching and posting my product from the US.
I called them on 30 June I spoke to one David Smith asking him to refund my money because there is no way to contact them during my trial period, still they refused to refund my money and refused to give me the contact details of their customer complaint department or manager.
Surely, there should be a way of putting these fraudsters out of business. I have contacted BBC watchdog, and Federal Trade Commision and of course I have also cancel my debit card.
But I am very sure these fraudsters will pay.
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