The worst customer service ever. I ordered a bed then within the 24 hours notice time chaged to a smaller size which was acknowledged by them. The bed turned up and it was the wrong size, different to my original order and the amended order. The paperwork and refund of the difference receipt turned up later that day confirming they had booked the wrong item on the order and refunded the wrong amount. There then follwed over a week of calling their premium rate customer service line with up to 30mins wait or getting hung up on while on hold. They claimed they had supplied what I ordered which was obviously not true. They said they record all phone calls to which I said "Good, you go listen to it and it will prove I'm right" only to be told "Oh we seem to have lost the recording". By this time I had had it with them and decided to go for the jugular; I called them liars, and guilty of fraud, I told them I believed they had deliberately erased the recording because it proved me right, I told them that I did not believe for one minute that all the supervisors were in a meeting, that I lived close enough to come down to their head office and I would sit in their reception and refuse to leave until I was dealt with and that I hoped they would call the police because I would so much enjoy the bad publicity I would ensure they get over the way they treat a customer who had just spent £800 because I would bring my brother with me who works for the Sun (a lie), that they would have to accept the letter naming all the people who had failed to deal with my complaint (I had started taking names politely at the start of each call where I got to speak to someone). At that point a supervisor suddenly came on the line (Amazing, considering the first person had never left the phone and the supervisors were allegedly in a meeting). I told the supervisor of my disgust and how their policy was obviously to wear people down until they give up. This person sorted out the problem to my satisfaction on the spot. So with this company it pays to act crazy and make threats. 6 months later the bed with no excessive use started to creak where the flimsy STAPLES holding it together started to come out. I only weight 11 stone and was the only person to ever go near the bed. Final verdict; Never buy from "Nightmare Beds". If you have a problem with the matress read their instructions on how often to turn it and say to them "I turned it??? often" exactly as it says otherwise they will say you haven't followed the instructions and it's tough luck on you. When they deliver run out to van and check they have the right thing before they get it to your door, if you sign for it you could be stuck with it. If you have the capability record all your phone calls and make a note of te etime and date when you made them and from which number, you might need to turn the tables on them, I wish I'd done that. I will never buy from them again, in fact it got me so upset that I could not face reporting the bed falling apart because it would just cause more grief. I'd rather put the matress on the floor and throw the creaky base.
0 comments