PLEASE DO NOT SHOP AT PHONES 4U, i went into phones 4U last week to purchase a mobile phone at the last minute they said they didn't have the one i wanted in stock after showing it me, so the sales assistant Helena gave me another and told me to come back the next day to get the 1 i wanted i went back they didn't have and was asked to come back tuesday so i did once again they didn't have this is when i found out that they hadn't even ordered it, a young man offered to go get one from another store the next day i was fed up but agreed. the next day i decided to get the phone i did want from another store and to return the one i got from phones 4U, i went in and asked for a refund they said i would have to come back tomorrow as the manager who authorizes refunds was unavailable. I was really getting annoyed at this point but thought it will all be over soon and that i wouldn't have any problems since the phone hadn't been out the box as i was planning to swap it from day 1 as i wasn't the phone i wanted. so once again i went back to the store a day later the manager was out back and i was told to wait 15mins this wasn't going to put me off I'd had enough so i waited later a man came and took my contract to the manager who was still out back another 5 mins passed and she finally came out she called me over to a desk at the rear of the store were she sat me down and took the phone out of the box and started to fiddle i was really tired and was daydreaming i guess just sitting waiting not really paying attention to what she was doing she didn't even speak for a fw mins the she started inquiring about my new phone i said what relevance does it have? she then showed me a scratch on the key pad and said have you had it in your hand bag i was so overwhelmed i hadn't got a clue what was going she said i would have to take the other phone i had bought back to the other shop which i refused to do as i had received very good service and wasn't going to let her get away this, she also said that refunding the phone would mean a £400 loss to the store how thats my fault i don't know but she did offer to get the phone i did want and swap it, but know shes denying this because if your willing to swap and item you should be willing to refund as well I'm still in shock now i blamed myself until lying awake for hours in bed i realized what shed done i am disgusted i left the store in tears and called my Boyfriend who then spent 2hrs30mins in the store trying to sort this out. I know for a FACT the phone did not have a scratch on it so please when returning such items please pay attention and keep the product in sight at all times i was naive and foolish i hope to get this issue resolved soon but its proving difficult no one wants to know.
Thanks for listening and if anyone has any advice it would be very much appreciated.
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