I updated my phone with this company on the 11th Dec. I have used this company for many years and have always renewed my contract with them. I dealt with a young lady who advised me to change over to Orange instead of O2 and also advised me to choose the Samsung Omnia handset. She at no time told me there was a no returns policy. They signed me up to a contract using their buy out scheme which basically buys you out of your old contract so a new one can start, they gave me £70 and told me this would pay off O2. On returning home and speaking to 02 they informed me I would owe them £105. I went back to phones 4 u and after some negotiation was told I would be sent a cheque for the other £35, I have never recieved this!!! Today i returned to the store after phoning them to ask if i could swap my handset as it is awful to use, they said yes this was possible. When I arrived I was told no they do not exchange phones they will swap the handset if it is faulty but only for the same one. I was put on the phone to head office and spoke to what sounded like a robot, the woman was clearly speaking from a script and would not budge or help in any way. I asked her if customer loyalty counted for anything and was told NO!! I am disgusted as always here is another company ripping people off, I am signed up to a two year contract at £35 per month and they wouldnt change my phone. I will NEVER shop there again and would not advice anyone else to shop there either. Is there anything I can do about this.
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