On 19 th december My 3 yr old lcd tv broke and I phoned currys ( I bought 35 yr gaurentee) and the said they will colloct my tv on 23rd december. When the collection people the weather was bad (Snowed) so I placed Three (3) mats so they may clean their feet and pick up tv from living room.
When they came they had GREASE on their shoes on their shoes and walked through my passage and living room wrecking my carpets. I immediatly complained to currys and was told take pics and call in a proffesinal cleaner. who came and attempted to clean my carpet but couldnt clean the carpet and left me a note saying so.
we phoned currs and sent them supporting evidance. Last week we get a letter from currys accusing US of causing the damage and fraudulatly claiming agaist them. when we phoned them they said CLAIM OFF YOUR INSURENCE AND WE'LL PAY YOU ACCESS.
we rang cusomer service and told them this and even they agreed this was unacceptable. We claimed before chistmas now its almost easter and we still cant use our living room as its covered in grease and my 17 month (NOW mnth) daughter will be covered in it.
From Christmas to easter and no LIVING ROOM can anyone HELP.