My friend has subscribed to a website and is not satisfied that the website is genuine. He has received a letter confirming the cancellation of his membership but not receive any refund.
Hope you are able to help.
Please reply to:
Customer Service Director
Global Personals LTD
1 High Street
By Email: firstname.lastname@example.org Sunday 24/01/10
Membership details: 963692
Band: 6 months at £64.95
Renewal date: 14 June 2010 at 23:59:59
To Whom It May Concern:
I have recently signed up to your website as per the membership details above. I have already contacted your company to complaint as I believe the profiles on the website are fake and that the messages I have received are not replying to my questions in the emails. They look as if they are made by an answering machine.
As I am not satisfied with the service provided by your website, I wish to cancel the membership and receive a full refund.
Could you please do the necessary asap and let me know once you have refunded the full amount.
For and on behalf of Mr A De Angelis
Antonio De Angelis