Last year I bought a new carpet from carpetright, Taunton, however within a short space of time the carpet began to wear.
This is a long story but basically I complained to Carpetright more than two dozen times via letter, email and telephone to the store and Head Office. I have had such little response to this day.
Please if you are thinking of going to Carpetright - DONT.
Their products are below par and their customer service is worse. Just save yourself grief and spend your money on a good product.