Rang them because our Saniflo macerator pump wasn't working, told them that on the phone. They sent out a plumber who spent time undoing the exit pipe, did god knows what else and then said "it is a problem with the Saniflo and you need to get a Saniflo engineer in".
We did this and the Saniflo guy in 2 seconds said any trained plumber would have known the problem was with the pump, should have told us to call Saniflo and walked out the door. End result, paid twice to have the same job done.
We told Aspect this and asked for a refund. They insisted that once they attend any job they get to charge the customer, whether they fix the problem or not (and seemingly regardless of whether they ever should have tried to fix the problem). After half a dozen fairly terse emails they offered a partial refund by which time I said they could keep their money and I would rather spread the word of this approach.
This happened once before with our boiler too a few years back, use extreme caution and ensure they can deal with the problem before booking an Aspect engineer!
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