My sons xbox which is not even 1 year old is broken. He has had 3 red lights appear and when i called the helpline they told me the problem was the power pack. 2 weeks later i received the wrong power pack. I phoned to complain and was told they would send the right one, at which time i asked the advisor if she knew exactly what part i was referring to as i did not want the same mistake made, she went for advice and then told me yes she was sending the right part... Lo and behold this time due to the postal strike it was at least 3 weeks later and they sent me a plug and not a power pack. I then called again to complain and asked to speak to a supervisor, who i was informed you cannot be put straight through to, and would call me back within 48 hours. After speaking to the supervisor and expressing my disgust at the service and the length of time it has taken, i was offered a complimentary gift, which i have since received, but still no power pack. I then called again on thursday 1 november and spoke to an adivsor but this time i wanted to be put straight through to the supervisor. Once again i had to wait for the supervisor to call me back. 120 hours later and i have still not heard form the supervisor. I am breaking point as my son has not been able to play his xbox for more than 2 months and i am paying for xbox live and cannot use it. My son is having difficulty understanding that something can take so long.
Yours
very unhappy mother who cannot get any joy
Angela Curtis
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