I am disappointed with the service provided by the Hollister store at Westfield Mall, Uk. I purchased a Hollister hoodie on the 4th September for my daughters birthday, which was on the 5th September. All she wanted was a Hollister hoodie which she wanted to wear on her birthday. On the 5th September she went to try on her hoodie only to find that the electronic tag was not removed from the garment. She was guttered, cried and said it was her worst birthday. To following day my husband call the store pointing out that we live a distance away from the store and we had a problem that needed to be resolved. The attendant told him to go any store with the receipt to remove the tag. However this resulted in further embarassment as we where seen by other store as having stolen the item dispite providing the receipt. To date i had been unable to take the article back to the store.
I am sad and disappointed that my daughters birthday was effectively ruined by the actions of Hollister. I will be taking this item back to Hollister, which then leaves me incurring further cost. As Hollister is a popular brand amongst young people i do believe that greater caution needs to be taken by attendants when cashing items. I also noted that the cashiers at the store were chatting amongst themselves displaying little concentration on the work at hand. I would be greatful if you could acknowledge my complaint and provide me with a response.
Yours sincerely
Pamela Naidoo
Mother of Ariyana Reddy
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