Car Rental Gatwick Airport
Car Hire UK
165 Masons Hill
Bromley
KEnt
BR2 9HW
Dear Car Hire UK
Thank you for your recent car rental service at Gatwick airport, however we write to complaint of the free upgrade you gave us, on arrival, we booked online your Group A mini class, and paid £123.33 for 10 days, the meet and greet service was very much appeciated and made the rental very good, your staff were very polite and we were initally impressed with the service you offered, however you gave as a group F full size yes the vehicle was a lovelly nice new vehicle with all toys satellite nav etc, but not WHAT WE ORDERED!!!
We feel that the vehicle was far to big for me and my father for our trip to vist in the UK, and unless you refund all our money £123.33 in full we will not remove this notice COmplaint online so you either compensate us or we will let others no about your upgrade policys!!
Yours truly
A B Ms
Rental ID 504-3452-45
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