My wife and I flew on Globespan's inaugural Glasgow-Calgary run in May of this year. The flight was delayed by over 24 hours. A nuisance, but not terrible. The fight itself was fine but their customer service since then has been abysmal. I have spent five months trying to get a simple letter from then confirming that my flight was delayed so that I can process my flight insurance and make a claim.
I have spoken to half a dozen individuals, each of whom has promised to pass on my details to someone relevant. I have since countless e-mails via their web site and also to their direct customer service e-mail address, all to no avail. I've spoken to people in their Vancouver office and have tried phoning long-distance to Glasgow, only to sit on hold and have to give up before reaching a real human.
I can understand one representative failing to do their job. However, there is simply no excuse for such a lengthy catalog of nonexistent service. I am now to the point of e-mailing them daily, but still have not heard anything from anyone.
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