My complaint is the same as many others on the complaints forum. Car Hire UK took a deposit from me and no amount of telephone calls will get them to return the deposit. The car was returned undamaged and with a full tank of fuel and everytime I speak to them on the phone I get the same message, it takes a while for your card to be credited, be patient.
I found found numerous complaints about this company on the intenet all with the same story, they are unable to get a refund of their deposit. I found the following on trip advisor so I thought I would copy it to this complaints board since it seems to make sense and I am following this course of action in an attempt to get my deposit refunded.
Contact trading standards Bromley and report your case. You will need to go via the main contact centre 02084643333 email [email protected].
Contact Bromley metropolitan police 0800 028 2390 this is a community hotline but will enable you to get your case to the relevant area. email [email protected] also [email protected].
It is vital as many people as possible report the activities of this company to the trading stamdards and police.
Finally if you paid by Visa fill in a dispute form and get Visa/Mastercard to refund your money.
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